Privacy policy

Privacy Policy

Last updated: 12 February 2026

Mouldd Ltd ("we", "us", "our") operates www.mouldd.co.uk (the "Site").

This Privacy Policy explains how we collect, use and protect your personal information when you visit our Site or make a purchase.

1. Information We Collect

Information you provide to us

When you place an order or contact us, we may collect:

  • Name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment details

  • Order details

  • Customer support communications

Information collected automatically

When you visit our Site, we may automatically collect:

  • IP address

  • Browser type and device information

  • Time zone

  • Pages viewed and how you interact with the Site

  • Cookie data

2. How We Use Your Information

We use your information to:

  • Process and fulfil orders

  • Take payment and prevent fraud

  • Deliver your products

  • Provide customer support

  • Improve our website and services

  • Send marketing emails (where you have opted in)

  • Comply with legal obligations

3. Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, we process your data on the following bases:

  • Performance of a contract

  • Your consent

  • Compliance with legal obligations

  • Our legitimate interests (such as fraud prevention and improving our services)

4. Sharing Your Information

We share personal data only where necessary with trusted service providers, including:

  • Shopify (our ecommerce platform)

  • Payment providers

  • Shipping carriers

  • Email marketing platforms

  • Analytics and advertising partners

These providers process data on our behalf and are required to protect it.

We may also disclose information where required by law.

5. International Transfers

Some of our service providers process data outside the UK and EEA, including in Canada and the United States.

Where this occurs, we ensure appropriate safeguards are in place, such as adequacy decisions or approved contractual clauses, in line with UK GDPR requirements.

6. Cookies

We use cookies to:

  • Enable website functionality

  • Remember your preferences

  • Analyse site usage

  • Deliver relevant advertising

Non-essential cookies are only used with your consent. You can manage or withdraw your consent at any time through your browser settings or our cookie banner.

Blocking cookies may affect how the Site functions.

7. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfil orders

  • Comply with legal obligations

  • Resolve disputes

  • Enforce our agreements

You may request deletion of your personal data at any time, subject to legal retention requirements.

8. Your Rights

If you are a UK resident, you have the right to:

  • Access your personal data

  • Request correction

  • Request deletion

  • Restrict processing

  • Object to processing

  • Request data portability

  • Withdraw consent at any time

To exercise these rights, contact us at:
hello@mouldd.co.uk

9. Children

Our Site is not intended for children under the age of 13, and we do not knowingly collect personal data from children.

10. Complaints

If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO):

https://ico.org.uk/make-a-complaint/

11. Contact Us

Mouldd Ltd
WeWork, Aldwych House
71–91 Aldwych
London WC2B 4HN
Email: hello@mouldd.co.uk